Frequently Asked Questions
Everything you need to know about shopping with Five Guys Shop.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How can I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached to be eligible for a full refund.
What payment methods do you accept?
Five Guys Shop accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal and Apple Pay.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are your clothing items true to size?
Most of our apparel follows standard US sizing. We recommend checking the detailed size guide located on each product page for specific measurements.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.